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Latest News We’ve got Platinum award winning customer service – again!

We’ve got Platinum award winning customer service – again!

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We are thrilled to announce that we’ve been awarded Feefo’s highest accolade for the sixth year running!

Feefo gives Platinum Trusted Service awards to businesses who have achieved Gold standard for at least three consecutive years. It is the highest possible accreditation the independent review site offers, and reflects our ongoing commitment to providing outstanding customer service.

Independent feedback from genuine customers

Feefo is a site where customers leave honest, unbiased reviews of products and services – for us, its insurance. As of January 2021, we have more than 6,200 individual reviews, and;

  • We score 4.9/5 for our customer experience
  • We also score 4.8/5 for our products!

Authentic, honest reviews

Being able to read honest feedback from real customers not only helps inform new buying decisions but it helps us too. The great thing about using Feefo is that it allows us to consistently improve – negative reviews show us the areas we need to develop in and positive comments are passed to the team or individual named, so they know they’re doing a great job.

Excellent service and amazing on price

Fabulous service – responsive, helpful and professional. For the last 10-15 years I’ve used aggregators, large scale insurance companies but after my experience with ABG, I’m not sure I’ll be using this model in the future. Also nice to interact with the same person and not get bounced from person to person and have to explain everything time and time again – refreshing and just like the good old days of being a name rather than a number.


Chris Gibbs, MD of Alan Boswell Insurance Brokers, says “To receive the top award for six years in a row is a fantastic achievement. It recognises how committed our teams are to providing our customers with the best possible experience – even in a year as challenging as 2020. Well done to everyone involved.”

You can read our reviews here.

If you’d like your insurance to be handled with Platinum-rated customer service, give us a call on 01603 218000 or email [email protected].

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